This city hotel demonstrates a commitment to consistently exemplary customer service and satisfaction by exceeding every guest’s expectations, providing customers with prompt service. Some of the many features of the hotel include high-speed Internet access (complimentary WLAN access in the lobby), a virtual office, and a 24-hour business centre, concierge service and a reception. A W.H. Smith Gift Shop is located on the premises and valet parking is also available for a fee of USD 29 a day. The hotel offers the best in luxurious classic contemporary accommodation, featuring 479 rooms, a casual coffee shop, restaurant, intimate cocktail bars and 24-hour room service. A one-stop Instant Service guest centre provides a quintessential single point of contact approach to guest satisfaction. Further facilities include air conditioning, a hotel safe, lift access and laundry service.